Return Policy

You are entitled to withdraw your offer and/or terminate the contract for no reason during a period of 14 days after your offer is placed.

1) Please reply to the shipping confirmation email that we have sent to you by e-mail (not to the automatically generated order confirmation email), in which you explain your contract cancellation.

2) Then please return the product (within 14 days, with sufficient postage*) back to the following address:

jemp GmbH
Mitterweg 11
A-3422 Altenberg

3) We will immediately refund the purchase price (excluding shipping costs).

* You have to bear the costs related to resending if the price of the items do not exceed the amount of EUR 40.- (according to EU-law).

For detailed information please refer to our GTCs.