FAQ
Questions about the product
The so-called home button is the most important component for the proper operation of the iPhone, iPad or iPod touch.
Sometimes the Home Button on your iPhone is not working properly anymore. It’s hard to use or maybe it’s unresponsive*.
In this case iFixTheButton is THE SOLUTION.
Like new within a few minutes – without a screwdriver!
* Only when the home button does not work AT ALL, which is the case with the fewest devices, it should be replaced, otherwise iFixTheButton is THE SOLUTION.
The iFixTheButton repair kit contains three tubes for three applications as well as the iFixTheButton pipette to perform these applications and a step-by-step instruction manual.
Questions about the application
You need to take the following precautions:
• The liquid is easily flammable and should be kept at a safe distance from sources of ignition such as cigarettes!
• Please keep the container tightly closed.
• Do not store it near heating appliances and do not expose it to strong sunlight!
• Avoid eye contact.
• If the fluid has come into contact with your eyes, wash them thoroughly with water.
• Keep the container out of the reach of children.
Take out the pipette from the kit and place it between your thumb and index finger. Squeeze the pipette to absorb the liquid and stop when the entire solution has collected in the pipette. Then drop the entire contents onto the center of the Home Button.
Please only use ONE tube per application. If need be, you may repeat the application at any given time.
One package contains tubes for three applications. If needed, you can use iFixTheButton anytime. (min. 24 hours between applications). A one-time application will often be effective for several months.
Scientists calibrated the retention and evaporation times of the iFixTheButton solution to reactivate the Home Button’s electrical contacts and bring your phone back to life. Please refer to the user manual and GTCs.
iFixTheButton has been successfully tested on iPhone3, 3G, 3GS, 4, 4S, 5, iPad, and iPod Touch.
No, you cannot. iFixTheButton has been successfully tested on iPhone3, 3G, 3GS, 4, 4S, 5, iPad, and iPod Touch, but not on other devices and brands.
Questions about ordering
You can order iFixTheButton easily and securely in our online shop at www.iFixTheButton.com. The product is also available at a few select retail shops.
We will ship iFixTheButton to you as soon as you purchase it in our online shop. Within Europe, delivery takes 1 to 4 work days.
You can order iFixTheButton easily and securely from within the European Union, Switzerland, Liechtenstein and Norway.
You do not need a credit card to pay for our product. Instead, you can pay by direct bank deposit if you have online access to your bank account. You can also pay without a credit card via PayPal, you DO NOT need a PayPal account.
We accept the following payment methods in our online shop:
You can pay safe and comfortable with a credit card (VISA, MasterCard, AmEx), PayPal, EC-Lastschrift, GiroPay (via PayPal) and via SOFORT.
You DO NOT need a PayPal account! Just click "Pay with a debit or credit card" and conveniently pay as a PayPal guest or login to you PayPal account.
You DO NOT need a PayPal account! Just click "Pay with a debit or credit card" and conveniently and safely pay as a PayPal guest.
Questions about product return
Of course, you can return iFixTheButton within 14 days without stating any reasons.
If the price of the items do not exceed the amount of EUR 40.-, EU regulations require the client to pay the postage for returning the product.
We can only accept unopened packages as returns.
1) Please reply to the shipping confirmation email that we have sent to you by e-mail (not to the automatically generated order confirmation email), in which you explain your contract cancellation.
2) Then please return the product (within 14 days, with sufficient postage*) back to the following address:
jemp GmbH
Mitterweg 11
A-3422 Altenberg
Austria
3) We will immediately refund the purchase price (excluding shipping costs).
* You have to bear the costs related to resending if the price of the items do not exceed the amount of EUR 40.- (according to EU-law).
For detailed information please refer to our GTCs.