Questions about the product

When can I use iFixTheButton?

The so-called home button is the most important component for the proper operation of the iPhone, iPad or iPod touch.

Sometimes the Home Button on your iPhone is not working properly anymore. It’s hard to use or maybe it’s unresponsive*.

In this case iFixTheButton is THE SOLUTION.
Like new within a few minutes – without a screwdriver!

* Only when the home button does not work AT ALL, which is the case with the fewest devices, it should be replaced, otherwise iFixTheButton is THE SOLUTION.

What does the repair kit contain?

The iFixTheButton repair kit contains three tubes for three applications as well as the iFixTheButton pipette to perform these applications and a step-by-step instruction manual.

Questions about the application

What do I need to watch out for when I use iFixTheButton?

You need to take the following precautions:

• The liquid is easily flammable and should be kept at a safe distance from sources of ignition such as cigarettes!

• Please keep the container tightly closed.

• Do not store it near heating appliances and do not expose it to strong sunlight!

• Avoid eye contact.

• If the fluid has come into contact with your eyes, wash them thoroughly with water.

• Keep the container out of the reach of children.

How do I get the liquid out of the tube?

Take out the pipette from the kit and place it between your thumb and index finger. Squeeze the pipette to absorb the liquid and stop when the entire solution has collected in the pipette. Then drop the entire contents onto the center of the Home Button.

How many of the three tubes do I have to use?

Please only use ONE tube per application. If need be, you may repeat the application at any given time.

How many times can I use iFixTheButton?

One package contains tubes for three applications. If needed, you can use iFixTheButton anytime. (min. 24 hours between applications). A one-time application will often be effective for several months.

Can I apply liquid to my electronic device?

Scientists calibrated the retention and evaporation times of the iFixTheButton solution to reactivate the Home Button’s electrical contacts and bring your phone back to life. Please refer to the user manual and GTCs.

For which devices can I use iFixTheButton?

iFixTheButton has been successfully tested on iPhone3, 3G, 3GS, 4, 4S, 5, iPad, and iPod Touch.

Can I use iFixTheButton for other devices and brands as well?

No, you cannot. iFixTheButton has been successfully tested on iPhone3, 3G, 3GS, 4, 4S, 5, iPad, and iPod Touch, but not on other devices and brands.

Questions about ordering

How can I order iFixTheButton?

You can order iFixTheButton easily and securely in our online shop at www.iFixTheButton.com. The product is also available at a few select retail shops.

How long does the shipment take to arrive?

We will ship iFixTheButton to you as soon as you purchase it in our online shop. Within Europe, delivery takes 1 to 4 work days.

From which countries can I order iFixTheButton?

You can order iFixTheButton easily and securely from within the European Union, Switzerland, Liechtenstein and Norway.

Can I order iFixTheButton even if I don’t own a credit card?

You do not need a credit card to pay for our product. Instead, you can pay by direct bank deposit if you have online access to your bank account. You can also pay without a credit card via PayPal, you DO NOT need a PayPal account.

How can I pay for iFixTheButton in your online shop?

We accept the following payment methods in our online shop:
You can pay safe and comfortable with a credit card (VISA, MasterCard, AmEx), PayPal, EC-Lastschrift, GiroPay (via PayPal) and via SOFORT.

You DO NOT need a PayPal account! Just click "Pay with a debit or credit card" and conveniently pay as a PayPal guest or login to you PayPal account.

I DO NOT have a PayPal account!

You DO NOT need a PayPal account! 
Just click "Pay with a debit or credit card" and conveniently and safely pay as a PayPal guest.

Questions about product return

Can I return iFixTheButton?

Of course, you can return iFixTheButton within 14 days without stating any reasons.

Who pays for returning the product?

If the price of the items do not exceed the amount of EUR 40.-, EU regulations require the client to pay the postage for returning the product.

Can I return iFixTheButton if I have opened the package?

We can only accept unopened packages as returns.

What do I need to do if I want to return iFixTheButton?

1) Please reply to the shipping confirmation email that we have sent to you by e-mail (not to the automatically generated order confirmation email), in which you explain your contract cancellation.

2) Then please return the product (within 14 days, with sufficient postage*) back to the following address:

jemp GmbH
Mitterweg 11
A-3422 Altenberg

3) We will immediately refund the purchase price (excluding shipping costs).

* You have to bear the costs related to resending if the price of the items do not exceed the amount of EUR 40.- (according to EU-law).

For detailed information please refer to our    GTCs.